Handelsbanken today Handelsbanken is a full-service bank with a nationwide branch network in Sweden, the UK, Denmark, Finland, Norway and the Netherlands. The Bank regards these six countries as its home markets. Handelsbanken was founded in 1871 and currently has nearly 12,000 employees working in more than 20 countries.
Since the early 1970s, Handelsbanken’s organisation has been strongly decentralised and operations are always based on the customer's requirements. This means that all business decisions regarding individual customers’ relationships with the Bank are taken close to the customer.
Handelsbanken has more satisfied customers than peer banks, is one of the most cost-effective listed full-service banks in Europe and every year during the past 45 years has had higher return on equity than the average of peer banks.
Handelsbanken's goal is to have higher profitability than the average of peer banks in its home markets
The goal is mainly to be achieved by having more satisfied customers and lower costs than those of competitors
Handelsbanken has had better profitability than the average for its competitors for the past 45 years
Since surveys started in 1989, Handelsbanken has had the highest level of customer satisfaction
Handelsbanken has been the most cost-effective full-service bank in Europe for many years
For a long time, Handelsbanken has had a lower loan loss ratio than its competitors
Handelsbanken's corporate philosophy
A strongly decentralised organisation - the branch is the Bank
The customer in focus - not individual products
Profitability is always given higher priority than volumes